Pass In First Attempt With Latest Avaya 7391x Exam Questions [2018 Dumps]

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Question: 21
 
Which two factors determine which call will be routed via the “Last Agent” element? (Choose two.)
 
A. If the Caller know the extension number of the Agent
B. How long ago the agent spoke to the caller
C. Minimum contact time during the last conversation with the agent
D. The Last Agent available in the group
E. If the Customer in is the Agents personal contacts list
 
Answer: B,E 
Question: 22

 
Which component is responsible for the routing within a IVR script?
 
A. Corba
B. Postgres server
C. Database Server
D. Taskserver IPO
 
Answer: A 
Question: 23

 
If the word “help” is in the subject of the emails sent from customers, then those emails are to route to specific agents.
What can you do to make this happen?
 
A. Have an agent assigned to look through all emails, identify the word “help” in the emails, and then forward the emails to the appropriate agents. word “help” in the email subject.
B. Have a task tag element in your email task flow to pick out the word “help” in the email subject.
C. Have all emails sent to an agent group called “help”.
D. Have all emails go to a topic called “help”.
 
Answer: B 
Question: 24

 
The queue full element routes callers depending on the number of callers allowed to queue an agent group.
Where are the queue limits configured?
 
A. in the Agent group element
B. in the Topic tab
C. in the Agent Group tab
D. in the Queue full element
 
Answer: B 
Question: 25

 
The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?
 
A. Only the first 3 Topics
B. Only Topics select as Telephony
C. Only Topics you have identified and assigned agent groups to
D. All Topics which are available in the range entered
 
Answer: B