Valid Study Material For Oracle 1Z0-980 Exam

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Question No. 1

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

Answer: C, D, E

Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:

References:

https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897


Question No. 2

You want to create a report in which a row gets highlighted based on a condition you specify and email alerts are sent out when data in the generated report meets the specified condition.

What should you use in your report?

Answer: A

An exception is a method of highlighting report data that meets certain criteria. Data exceptions also allow email alerts to be sent when data in a scheduled report meets the exception criteria.

References:

https://docs.oracle.com/cloud/february2017/servicecs_gs/FAMUG/topichead.htm#FAMUGevent


Question No. 3

What is the purpose of an SLA in Knowledge base?

Answer: B

Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users.

Table Service Level Agreement Options, Example

References:

https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm


Question No. 4

What two factors are responsible for ranking of an answer? (Choose two.)

Answer: A, C

The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.

References:

https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm


Question No. 5

Which three values does Knowledge Advanced use to calculate whether the answers returned have improved? (Choose three.)

Answer: B, D, E

The answers your customers search for are sorted so the ones that are expected to be most useful are listed first. Three techniques are used to automatically rank and organize answers.

References:

https://docs.oracle.com/cloud/november2016/servicecs_gs/FACAI/AdministeringAccessibility-4.htm


Question No. 6

Which two statements are true about replacement tokens? (Choose two.)

Answer: B, D

Replacement tokens enable you to do the following:

References:

Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25


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